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Kwiebus's avatar
Kwiebus
Explorer | Level 3
12 months ago

Shared pdf displays other characters

Hi, if I send a link for a PDF doc the other  party see's weird characters instead of the sentances

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Kwiebus, let's jump right into this!

     

    I'm guessing that if you try to preview the same .pdf document on your end, you don't face any issues, right? 

     

    Which platform do the recipients use, when trying to open the file? 

     

    Can you try to open the same document, using an incognito tab on your browser -where you're not signed into the account- to check if you get the same results? 

     

    Let me know more!

    • Kwiebus's avatar
      Kwiebus
      Explorer | Level 3

      Hi Megan,

       

      Thx for the answer!

      I got to know it only shows on preview, if somebody downloads it appears to be normal. They tried it on Chrome and Safari

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Kwiebus, sorry to jump in here.

         

        Just to confirm, do the sentences in the original file contain any special characters?