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Kwiebus's avatar
Kwiebus
Explorer | Level 3
12 months ago

Shared pdf displays other characters

Hi, if I send a link for a PDF doc the other  party see's weird characters instead of the sentances
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Kwiebus, let's jump right into this!

 

I'm guessing that if you try to preview the same .pdf document on your end, you don't face any issues, right? 

 

Which platform do the recipients use, when trying to open the file? 

 

Can you try to open the same document, using an incognito tab on your browser -where you're not signed into the account- to check if you get the same results? 

 

Let me know more!

Kwiebus's avatar
Kwiebus
Explorer | Level 3
12 months ago

Hi Megan,

 

Thx for the answer!

I got to know it only shows on preview, if somebody downloads it appears to be normal. They tried it on Chrome and Safari

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey Kwiebus, sorry to jump in here.

     

    Just to confirm, do the sentences in the original file contain any special characters?

    • Kwiebus's avatar
      Kwiebus
      Explorer | Level 3
      12 months ago

      Nope, just normal text.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks, Kwiebus.

         

        Are you still having the same issue today?

         

        If so, can we send you an email, to take a closer look?

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