You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

seattlemusic's avatar
seattlemusic
Explorer | Level 4
2 years ago

Shared Links Requiring Login

Although a shared link is set to allow anyone to view it, dropbox is not allow them to. They are prompted to have to create a log in.   Is anyone else experiencing this?   What was the solution? ...
Share
Shared Links
seattlemusic's avatar
seattlemusic
Explorer | Level 4

Although the settings say anyone can view the link, I am being sent a message where the person attempting to view the file has requested to view it. I have to approve the request, and then they can view the shared file. Why is this happening?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi seattlemusic, thanks for bringing this to our attention.

 

Just to clarify, are you definitely sharing a link to the file, and not sharing the file directly to a user's Dropbox account?

 

This will help me to assist further!

  • seattlemusic's avatar
    seattlemusic
    Explorer | Level 4
    2 years ago

    I am sharing a link to a file.

     

    I select the share icon.

     

    Then 

    Anyone with this link: 
    can view
    Settings
     
    The choose copy link.
     
    The settings says anyone with the link can view the file, but the person who clicks on the link still must be prompted to request access because I receive an email saying I need to grant them access.
     
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info, if you view the link from an incognito/private browsing window, do you get the same prompt?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!