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Forum Discussion
Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
That's what I thought too, but in an order of 8 with links they all worked except 2 asked for permission so I'm still confused. Any idea where I could find out for sure what the issue is?
Thanks,
Annette
Megan
Dropbox Staff
Dropbox StaffHey anniecdigitals, thanks for posting here!
I've merged your post under a similar thread, so feel free to take a look around, and let me know if you have any questions.
Thanks a bunch!
Thanks Megan. Yeah, they're all having the same problem I am. Still not sure how to fix it though .... 😮
I just posted a followup to my OP with what I found out from Dropbox Support that addressed my particular issue. Perhaps it will help with yours as well.
I don't have downloading disabled and most people are having no trouble. However I have a handful that always needs approval. Is there a simple answer for this like maybe a setting they need to change?
