You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Mark T's avatar
Mark T
Explorer | Level 3
2 years ago

Screenshots are not being saved to Dropbox on my new computer

I have a new HP computer. Windows 11. I use to do Ctrl Prt SC and the screenshot went directly to my Dropbox screenshot folder. That does nothing on my new computer. The prt sc wording is on the uppe...
  • Rich's avatar
    2 years ago

    @Mark T wrote: 
     

    The prt sc wording is on the upper portion of the right shift key. Nothing happens even with ctrl shift prt sc.


    I think you need to figure out how the Print Screen keys works on your computer first, since it's in a non-standard location. You may need to hold you Fn key, if you have one, or something similar. Try taking a screenshot and just pasting it into Paint Brush or Word, etc., to see if it's at least working. Once you know it's working, you can enable the Dropbox option in Preferences.

     

    Also note that you usually only need to hit Print Screen (no CTRL) to take a screenshot of the entire window, or ALT+Print Screen to take a screenshot of the active window. The CTRL key usually isn't needed.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!