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Forum Discussion
Right click menu missing (Mac OS)
Hello,
Thought I would reach out to you directly with a problem that I don't see the specific solution to.
My right click menu suddenly disappeared today while working on files in a Dropbox folder.
The Dropbox folder is a personal account.
The files are syncing correctly (I see it on web version as well). Notifications indicate they are synced. However, there are no icons to indicate they are synced or the right click menu option.
I've shared three screenshots--(1) one from within a Dropbox folder with right click selected (and available options), (2) my Dropbox app menu showing that all items are synced and they are confirmed via Dropbox web and (3) showing that all folders are set to sync (which they are).
I have restarted my computer already. Still an issue.
- Walter
Dropbox Staff
Hello there batilly84; welcome to our Community and thanks for using Dropbox!
It looks like you're having the issue outlined in this discussion; can you take a look and confirm this for me?
In that case, may I reach out via email to investigate further?
Thanks! I'm also having this issue. Right click options no longer appear when I'm in my dropbox folder within my finder. Does anyone have a solution for this? Using macOS Big Sur.
I've got exactly the same problem. All of a sudden, on my desktop Mac (Big Sur 11.6.5, Dropbox version 149.3.4526) my right-click contextual menu does not give me all of the Dropbox options that it used to do. The one that I used most often was 'Copy Dropbox link', as I'm frequently sharing files. But now that doesn't appear (see attached), neither in the right-click menu nor in the mini Dropbox desktop app. The only solution is to click 'View on Dropbox.com' and then go through the process of creating and copying a link on Dropbox.com. Why has this changed? It continues to work correctly on my Macbook Pro (MacOS 12.0.1, Dropbox version 147.3.4765).
- Dropbox have removed this feature in the name of progress… but without mentioning it at all. Please petition them to put it back as they are not allowing sharing from any backed up files/folders. I really don’t know why
Hope this comes back soon
Dan
- MeganHey moching66, I hope you're doing well!
Can you let me know the syncing status and version of your app?
If I were you, I'd also do a quick re-install just to see if the behavior remained the same.
Keep me posted on what you find.
A while ago I posted that the contextual menu doesn't show up on all files.
I was told that it only shows on certain folders on Finder. I think it should show everywhere, but oh well...
Now I don't even see it at all, especially inside the Dropbox folder itself.
You can see on the image that Dropbox is running and I'm inside the Dropbox folder.
I quit Dropbox and started it again, no luck.
- MeganHi Danny Wyatt, I'd be happy to help with this!
I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi.
Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is?
Thank you!
Hi Megan,
When I do that I see the app's version (135.3.4169) and then says "Up to Date".
Is that what you need?
