You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Reg81's avatar
Reg81
New member | Level 2
15 days ago

Resolution of mov and mp4 files is off

Using Apple Keynote, I have created a rather large mov presentation that includes voice audio.  There are a couple of png graphs imported to a couple of slides of the presentation.  The main text on the slides is very clear.  Even a couple of gif files on some slides are clear; however, neither of the two png imported graphs are clear.  I cannot easily read the axes values, labels, or the graphs' titles.  This is true if I view the mov files via my iPads or my Windows 10 PC.

Is this a common problem with mov and mp4 files uploaded to cloud services like DropBox?

If it would be helpful, I can include a link to the mov file.

Thanks for any help.

  • Hi :)
    Are you using the website to run the Presentation as a preview? If so it does lower the quality of the files (and this depends upon which plan you are on). However, if you download it and play it then it should run perfectly fine and back to original resolutions. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi :)
    Are you using the website to run the Presentation as a preview? If so it does lower the quality of the files (and this depends upon which plan you are on). However, if you download it and play it then it should run perfectly fine and back to original resolutions. 

    • Reg81's avatar
      Reg81
      New member | Level 2

      Thanks Mark.  That is indeed the case.  I was concerned that people to whom I sent a link would not have good resolution.

      Interestingly, if I view on my iPads, it’s much better, even on the website.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!