request for signature never gets sent?

Hi!

I have sent for a signature from the same person 3 times now and followed all the necessary prompts and I get to the end and look at my signature requests pending and it shows nothing. Looks like I never sent one. It does however tell me I only get 1 more attempt to get a signature this month....so drop box is counting it as a request, but not showing pending when I check the pending signatures page....It seems pretty straight forward and I type of this whole message to them and there doesn't appear to be one there after I finish everything. Also, no signature is coming through, which tells me it probably isn't going out for request. I'm confused....