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EWJospe's avatar
EWJospe
Helpful | Level 5
8 months ago

Repeated Dropbox messages on Win10 about moving online-only files to the Dropbox folder

Repeated messages are appearing today; first time ever:   Does anyone know how to stop these? Edward
Desktop
Notifications
Sync
Windows
  • EWJospe's avatar
    EWJospe
    8 months ago

    Hi Nancy,

    I was not opening any files so that's why it was strange.

    Also nothing untoward re synching as far as I could gather from the app.


    What I did was to quit and restart the Dropbox app on my pc. This seems to have worked.

    If these messages re-appear, I'll come back to this thread.

     

    Edward

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi @EWJospe! Hope you’re well and welcome to the Community. 

 

Can you clarify when you’re receiving these notifications exactly? Are you taking any specific actions on your device/Dropbox app, right before they appear?

 

I’d also like to know the syncing status and app version of your Dropbox app.

 

From the notification, it looks like you're trying to open some files that are outside the local Dropbox folder and which weren't properly downloaded/synced before moving them out of your Dropbox account.

 

Let me know when you’ve got more updates.

  • EWJospe's avatar
    EWJospe
    Helpful | Level 5
    8 months ago

    Hi Nancy,

    I was not opening any files so that's why it was strange.

    Also nothing untoward re synching as far as I could gather from the app.


    What I did was to quit and restart the Dropbox app on my pc. This seems to have worked.

    If these messages re-appear, I'll come back to this thread.

     

    Edward

  • EWJospe's avatar
    EWJospe
    Helpful | Level 5
    8 months ago

    Hi,

    After PC reboot, problem persists.
    In the app, no sync issues.
    Version: 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey EWJospe - sorry to jump in here, but could you clarify the app's status as well? Is it up to date or still syncing?

       

      Also, do you happen to be running any 3rd party apps that could be causing issues like antivirus etc.? 

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