We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

mdea1a's avatar
mdea1a
Explorer | Level 4
12 months ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
Desktop
Dropbox Backup
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey helpme5 - sorry to hear about this.

 

Could you let us know some additional information so that we can assist further? For example, what is your computer's OS version and the status and version of the Dropbox desktop app installed there? 

 

Also, can you confirm which troubleshooting steps you've attempted so far? 

 

Thanks so much! 

mdea1a's avatar
mdea1a
Explorer | Level 4
12 months ago

It was an accident that I hit the accept as solution button.

I have delineated the problems and attempted fixes over and over. I am not repeating them again. I'm waiting to hear from the advanced support team. But I will add that I am on a 2020 MacBook Pro with Sonoma, fully updated. The version of Dropbox is v187.4.5691 and the status if normal/fine.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi mdea1a, thanks for sharing that again with us, and for the patience in regards to that. 

     

    As for the frustration, it seems my colleague, Walter asked helpme5 for some more info. 

     

    Definitely let us know more as to how your case is going as soon as you have a response, and the culprit of what could be causing this.  

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!