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mdea1a's avatar
mdea1a
Explorer | Level 4
12 months ago

Still syncing desktop and downloads

I am confused and frustrated that Dropbox keeps syncing my desktop and downloads. I have it disabled in the local app and on the web login, yet it keeps happening. I read articles, I deleted the enti...
Desktop
Dropbox Backup
Sync
mdea1a's avatar
mdea1a
Explorer | Level 4

Thank you. Yesterday, I tried to delete the backups from the web page you linked. And it subsequently deleted my downloads and desktop files on the computer too. And so I had to restore them. It says that it is unlinked. It says backup is disabled. It said that before I reinstalled per the other instructions in this forum.

mdea1a's avatar
mdea1a
Explorer | Level 4
12 months ago

Here is the second screenshot of the local app

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi mdea1a, thanks for the screenshots! 

     

    Based on the info that you shared with us, it seems that Backup is indeed disabled. 

     

    Is your Downloads & Desktop folder both inside Dropbox as we speak? 

    • mdea1a's avatar
      mdea1a
      Explorer | Level 4
      12 months ago

      Yes and as noted, when I try to remove it, it deletes the files from online Dropbox but also locally on my computer. Hope there is a solution to disconnect it. Here is the screenshot of how it shows in Finder within my Dropbox

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi mdea1a, out of curiosity, can you try out these steps, and let me know if you can do this, or if you get any errors? 

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