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MRG Property's avatar
MRG Property
Explorer | Level 3
4 months ago

Sharing Dropbox link from file explorer, recipients can't access

Hi   Ive recently changed dropbox accounts and it was working well beforehand.   I have a drop box folder with building plans etc.  I go into dropbox via windows file explorer and usually rig...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey MRG Property - sorry to hear you're having issues with this.

 

Are you sharing the link with view-only or edit rights in the first place?

 

When you say that the people you're sending the link to are having issues with opening it, could you clarify if they're getting any particular error?

 

If so, I'd appreciate a screenshot too.

 

Also, are these people members of your team or do they have their own, individual Dropbox accounts? 

 

Let us know more and we'll take it from there.  

MRG Property's avatar
MRG Property
Explorer | Level 3
4 months ago

Walter

 

I believe view only rights.

 

These people are not members of the team and most do not have their own dropbox accounts.

 

I recently changed from a personal account to a business plus account. Previous it would work but now doesnt. It seems people have to download dropbox.

 

Rory

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    In that case, your collaborators should be able to by-pass the prompt to download the Dropbox app, Rory. Could you send us a screenshot of the message or the last screen they can get to? 

    • MRG Property's avatar
      MRG Property
      Explorer | Level 3
      4 months ago
      Sorry how do i send screen shots


      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        You can attach screenshots to your reply through the camera icon within the reply box MRG Property 

         

        If you're on a mobile device, you might need to request the desktop version of the page to bring the button up. 

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