You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

tardisbleu's avatar
tardisbleu
Explorer | Level 3
2 months ago

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB

Sending computer shows 165 GB of data but receiving computer shows 2.01 GB. How to get the receiving computer to get the complete file?  I have changed to not show "read only" numerous times, but it ...
Desktop
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there tardisbleu - sorry to hear you're having issues with this.


Can you please walk me through the exact steps you take to do this so that I can advise further?

 

Thanks so much!

tardisbleu's avatar
tardisbleu
Explorer | Level 3
2 months ago

I have the files(music) on Computer 1 sitting in Drop box.  Can access them.  

On computer 2 can see the files, but the files are empty. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey tardisbleu, thanks for the update here.

     

    Is the Dropbox application installed on computer 2? And what is the sync status and version of Dropbox on that computer?

     

    You can hover over the Dropbox icon in your system tray/menu bar to see that info.

    • tardisbleu's avatar
      tardisbleu
      Explorer | Level 3
      2 months ago

      What is sync status?  I have transferred these file before with no problem.  Don't know why they won't go back to the computer

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey tardisbleu!

         

        You can see more about the app's syncing status and how to locate it here or by following Hannah's steps provided above. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!