We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EWJospe's avatar
EWJospe
Helpful | Level 5
8 months ago

Repeated Dropbox messages on Win10 about moving online-only files to the Dropbox folder

Repeated messages are appearing today; first time ever:   Does anyone know how to stop these? Edward
Desktop
Notifications
Sync
Windows
  • EWJospe's avatar
    EWJospe
    8 months ago

    Hi Nancy,

    I was not opening any files so that's why it was strange.

    Also nothing untoward re synching as far as I could gather from the app.


    What I did was to quit and restart the Dropbox app on my pc. This seems to have worked.

    If these messages re-appear, I'll come back to this thread.

     

    Edward

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi @EWJospe! Hope you’re well and welcome to the Community. 

 

Can you clarify when you’re receiving these notifications exactly? Are you taking any specific actions on your device/Dropbox app, right before they appear?

 

I’d also like to know the syncing status and app version of your Dropbox app.

 

From the notification, it looks like you're trying to open some files that are outside the local Dropbox folder and which weren't properly downloaded/synced before moving them out of your Dropbox account.

 

Let me know when you’ve got more updates.

EWJospe's avatar
EWJospe
Helpful | Level 5
8 months ago

Hi,

After PC reboot, problem persists.
In the app, no sync issues.
Version: 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey EWJospe - sorry to jump in here, but could you clarify the app's status as well? Is it up to date or still syncing?

     

    Also, do you happen to be running any 3rd party apps that could be causing issues like antivirus etc.? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!