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Joel Wilson's avatar
Joel Wilson
Explorer | Level 3
6 months ago

Recent Backup update has corrupted my files and they can't sync due to lack of hard drive space

Recently updated my Dropbox App on Mac and had my computers 'Documents' folder synced to Dropbox, with certain folders as online-only so as to save space. The new update only allows for everything in...
Computer Backup
Desktop
Dropbox Backup
Mac
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about the whole situation, Joel Wilson. 

 

Can you clarify the app version of your Dropbox app? 

 

Also, did I get it right that your backup files show as 0kb both on the desktop app and your online account? 

 

When trying selective sync, do you see any difference in the number of files that the Dropbox app’s trying to sync or does it appear to be frozen? 

 

Finally, when saying you’ve spoken to an advisor, do you mean you’ve been in touch with our support team? If yes, please send me your ticket number to check it, too. 

 

Keep me in the loop.

Joel Wilson's avatar
Joel Wilson
Explorer | Level 3
6 months ago

Hi Nancy,

 

Thanks for getting in touch,

 

Version: 199.4.6287

 

I checked online and it seems to show the full file size online (which is a relief!)

 

Selective sync doesn't seem to change anything and the percentage of sync seems to fluctuate up and down constantly. I also noticed that I moved large folders out of my HD and into Dropbox folder with the intention of freeing up space and these still appear in the HD on the website if this gives an idea of the sync being stuck.

 

Yes i spoke to an advisor! Ticket #23724629 

 

Thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Thanks for the updates, Joel!

     

    Can you perhaps move these folders out of Dropbox for the time being? It sounds like the Dropbox app’s syncing is stuck due to the large amount of files.

     

    Regarding your backup files, can you try to use selective sync for one folder at a time? Do you see any progress, if you do this, or not really?

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