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Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
7 years ago

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android
Camera uploads
Mobile
Sync
upload
  • Joseph D.11's avatar
    Joseph D.11
    6 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Sorry to hear that, Joe. 
 
Did you by any chance check the article that I mention above? It may provide some ideas on how to resolve this. If not, could you please check your settings under your Camera Uploads on your mobile app, which could give us some further insight?
 
Let me know how it goes!
Joseph D.11's avatar
Joseph D.11
Helpful | Level 6
6 years ago

Yes, I've checked everything.

As others with the problem mention, once you open the app it will keep working properly for a while (I didn't need to open the folder this time).

I don't have Battery Saver on and no background restriction.

Adaptive Battery is on though and "Optimizing Battery" so I'll try changing that.

  • Joseph D.11's avatar
    Joseph D.11
    Helpful | Level 6
    6 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for letting me know what worked for you, Joseph D.11, awesome work on the troubleshooting! :grinning:
       
      If the issue persists or you have any other questions, just give me a shout. In the meantime, have a wonderful day ahead! 
      • Kevin B.13's avatar
        Kevin B.13
        Explorer | Level 4
        6 years ago

        Same issue here on my OnePlus 6.
        Dropbox app is excluded from battery management.
        Only when you open the app, the upload starts.  After closing the app, it keeps working automatically for a few minutes. After that... it just stops working.  Untill you open the app again.
        Already unistalled the application and re-installed again. Doesn't solve the issue.

        Please advise.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Take as much time as you need, Joseph D.11! :slight_smile:

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