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Forum Discussion

zolabola's avatar
zolabola
Explorer | Level 3
3 years ago

Online Files are shown as Zero Bytes

I am currently on MacOS Monteray 12.4 and using SmartSync (online-only) by default. The Dropbox App version is v151.4.4304 . I noticed that all the cloud files are now shown as Zero bytes. I could st...
Desktop
Mac
Sync
HTDUCK's avatar
HTDUCK
Helpful | Level 6

Hi Hannah -

 

Yes, I can access files working with them offline, but that's not what I want to do. That would require downloading every single file that is linked in any InDesign file, which would fill up my laptop and defeat the purpose of using Dropbox. 

 

I know this is a Montery issue as my laptop just updated and broke my Dropbox Links. My other Macs running Catalina work as intended. 

 

I thought Dropbox was supposed to have a fix to what apple did by now. I read it was to be rolling out by January. Is there a link that I should be going to or a method to force an update for Dropbox? 

 

Thanks!

HTDUCK's avatar
HTDUCK
Helpful | Level 6
2 years ago

Nancy - we have an advanced plan for work and I also have a personal account as well.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, HTDUCK.

     

    We appreciate your feedback about this matter.

     

    At the moment, you can keep an eye on this article for any updates about the Dropbox for macOS support.

     

    This article also includes links to articles about the expected changes after the update etc., which you'll definitely find helpful.

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