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Forum Discussion

JH100's avatar
JH100
Explorer | Level 3
2 years ago

Icon in Menu Missing; Blue Green Icons Missing

Recently upgraded the dropbox app and Mac OS to Sonoma. Dropbox icon is no longer in the top menu unless I have already opened it from the finder window sidebar. Also there are no blue or green icons...
Desktop
Sync
  • Jay's avatar
    Jay
    2 years ago

    It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here.

     

    The new sync icons can be found here. 

     

    However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac OS hides menu bar icons if there are too many on display at the top.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here.

 

The new sync icons can be found here. 

 

However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac OS hides menu bar icons if there are too many on display at the top.

Ben5613's avatar
Ben5613
Explorer | Level 3
11 months ago

Dear Jay,

 

I have the same problem but my files and folders are not even allowing me to 'make available offline' and no sync status icon shows up.   I tried reinstalling Dropbox and also setting Finder Extension to be on and off.  Nothing is working for me.  It is a new M3 Mac with 14.2.1 MacOS.  

I tried what was shown on the Web but didn't work.

 

How to Fix Dropbox/Mega Smart Sync Icons Not Showing on MacOS. Please navigate to System Preferences > Extensions > Finder Extensions and then disable and reenable the Dropbox/Mega finder extension as shown below. Reboot your computer to apply changes.

 

Please help.  Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey there Ben5613 - sorry to jump in here, but could you let us know if you're able to find the Dropbox icon in your menu bar?

     

    If so, what is its current status and version?

     

    Also, could you have a look at the app's preferences under the sync tab and let us know the location of your Dropbox folder? 

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