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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing conte...
We have been suddenly getting this message when trying to share various folders in our Dropbox.
"Can't Share file. We've interrupted your sharing activity because your files might contain phishing content."
We have waited 24+ hours to see if this resolves and it is not. and we have the need to share files asap.
Since there is literally no way to talk to or email anyone at Dropbox, what are our next steps?
Thank you,
Karen
- Nancy
Dropbox Staff
Welcome aboard the Community, oharaeservice.
Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue?
Let me know, and we’ll take it from there.
Hi Nancy,
We have received no emails from Dropbox about the ban. The account affected is [removed per the Community's Guidelines] and this is the first time we have ever had this issue, and the account has been active for about 10 years.
It is causing great frustration as it is depended upon for sharing large files, so assistance at your earliest convenience would be most appreciated.
thank you,
Karen
- Walter
Hey oharaeservice - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?
Otherwise, you can reach out to our team from your end for further assistance with this via this form.
Hello,
Several hours ago I have generated a new link for one of my uploaded files, everything went smooth after I documented myself on the new links structure, however shortly after that I've tried accessing the shared links and I've got nothing but a 404 error. The member area is not really helpful at all in this case because clicking Copy Link on any of my current files gives me the download link as usual, however as soon as I tested uploading a .gif image and generate its download link I got the following error: Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
That's basically the reason all of my current shared links result in a 404 page error. I have received no email about this whatsoever and all the files have been uploaded several years ago, all of them are definitely clean, open source and not containing any malware whatsoever. I would appreciate it if someone could take a look at my issue, wish I get some more information on what file could trigger that or at least limit the issue to that file alone and not for all my current shared links that I had to replace because of that. Again, I never had this error before today when I simply regenerated one of the links, mainly because I thought I needed to do that to get a direct preview/download.
Just an update, the error seems to be gone now, the same way it popped up initially and both the old and new structure links work. Hopefully these false-positive random errors won't be an issue anymore.
