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Forum Discussion
Finalizing taking forever
Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
Thank you, actually, I did switch from Firefox to Safari and that worked...
Megan
Dropbox Staff
Dropbox StaffHi anajand, sorry to hear you're having trouble with this!
In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great.
You can also try to upload the file using an incognito tab on Chrome, and clearing your browser's cache would also help. Does that happen with this specific file only?
Keep me posted!
Hello @Megan
As you have noticed, many people are having the "never-ending Finalizing message" when uploading a file.
Instead of asking us to change browser, try in incognito mode, clear the cache, reinstall the browser, etc. I would like to suggest another approach:
Can you please assist in getting to the Dropbox developers, and have them add additional code in the upload process that will DETECT a problem caused by the browser configuration, its cache, its configuration, etc. This way a user could be forewarned with messages "your cache has xyz problem. we recommend you clear it before uploading", or "your current browser is only supported for uploads up until 100 Mb", etc.
Also most of us having the "finalizing" issue, see an upload progress bar working up until 99% and then "finalizing" forever. Here as well additional code could be added to detect this abnormal wait situation and offer the users some options rather than just wait forever.
If the programmers need some of us to run special code to take a "trace" of what is happening during a never-ending "Finalizing" situation, I am sure that many of us would be happy to assist them in creating code that will detect ahead of time any situation that might lead to the frustration that so many of us are encountering.
Please let us know if this is possible.
Thanks!
