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MathewCross's avatar
MathewCross
Helpful | Level 6
2 years ago

Files do not get downloaded automatically on Mac

Hi there,    I am experiencing an issue with files added by other users after installing the new Dropbox on MAC OS 13.1 (22C65). I need the files to be downloaded automatically to my drive instea...
Desktop
Mac
Sync
  • Ben-KC's avatar
    Ben-KC
    2 years ago

    I think a resolution may be to right-click the parent folder (DropboxFolder > YourFolder) and select "Make Available Offline".

     

    When I did this, I got the green tick on the folder, then the files started adding the green tick, and then files created and placed in there form another source downloaded automatically. 

     

    Test it and see if this works for you. It now works for me. Saves me a bit of concern too wit the visual prompt of the green tick. 

     

    EDIT - you can also do this to the Dropbox folder. So that might be the better solution!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi beatrixwillius, welcome to our Community! 

 

If you have different content synced differently inside your Dropbox folder, the Dropbox icons should let you know the state of each file/folder. You can see more about this here.

 

Isn't this the case for you? Are you able to see, and identify your syncing icons? 

 

If you have any questions, let me know!

beatrixwillius's avatar
beatrixwillius
Explorer | Level 4
2 years ago

Have been using Dropbox too long - yes, the icons show up. Still don't like the interface nor the default.

 

Have been doing a bit testing. The offline/online is handled top down.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the feedback on this beatrixwillius - it's been noted in our system.

     

    Let us know if you have anything else to add. 

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