You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

solisoli's avatar
solisoli
Explorer | Level 3
2 years ago

Extremely slow uploads using browser

Hey there. I currently use Dropbox for sharing files and upload my files mostly using the desktop app, which uses my full internet connection of 1Gbps, usually easy and no errors. My main issue: So...
File requests
Share
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi solisoli, it sounds like you have something affecting your upload speed that we're unable to determine the root cause. 

 

It could be traffic shaping by your ISP, or another security service on your network or device causing this. Have you been in contact with your ISP directly regarding this matter?

jmoore23's avatar
jmoore23
Explorer | Level 3
3 months ago

Im having the same issue im uploading a 7 gig video its taking 45 min, if i try to upload the same file in google  drive at the same time mind you  it takes 4 min , soooooooooooo im pretty sure its not my pc or isp  any other suggestions?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    jmoore23, is the experience consistent if you use a different browser instead or an incognito window?

  • jmoore23's avatar
    jmoore23
    Explorer | Level 3
    3 months ago
    Hi Nancy, I haven’t tried incognito window at all. I’ve tried three different browsers. It’s all the same i’ve tried doing it from my iPhone and it’s much faster which is strange because it’s on WiFi and the pc is Ethernet
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey jmoore23, have you made sure your browsers are all updated, and that they're not using some short of plug-ins that could be interfering with Dropbox? 

  • jmoore23's avatar
    jmoore23
    Explorer | Level 3
    3 months ago
    Hi Megan yes I’ve tried three different browsers all newest versions , are there settings that would limit uploads just for Dropbox and not google drive , maybe I’ll try to upload some stuff on some free storage and compare and get back to the forum

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!