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Forum Discussion

oilerblue's avatar
oilerblue
Explorer | Level 4
12 months ago

Dropbox not syncing after Mac update?

I updated my Mac this morning. Now, when I go to my Dropbox file in Finder, it is still there, but many of the new folders I created and stored certain files are not longer there. The files are, but ...
Desktop
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi oilerblue, thanks for bringing this to our attention.

 

Is the Dropbox desktop application currently running and visible in the menu bar?

 

Do the files and folders in the Dropbox folder have any sync icons on them?

 

This will help me to assist further!

oilerblue's avatar
oilerblue
Explorer | Level 4
12 months ago

Thanks, Jay, for responding. The dropbox app is open and the icon is at the top right of the chrome menu bar on my Mac. No sync icons. Can I attach a screenshot to this chat?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Yes, please attach a screenshot showing the Dropbox folder in Finder, while hiding the file names, all we need to see are where the sync icons should appear. 

     

    Likewise, what is the sync status in the Dropbox desktop application when you click the app icon in the menu bar?

    • oilerblue's avatar
      oilerblue
      Explorer | Level 4
      12 months ago

      How do i attach files?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey oilerblue - sorry to jump in here, but I just wanted to mention that you can attach a screenshot in your reply through the camera icon (insert photo option) within your reply's box.

         

        Keep us posted! 

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