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Forum Discussion
Dropbox keeps (re)indexing and syncing after activating smart sync
I've recently activated the smart sync functionality for my teams account. When I did, Dropbox started indexing and syncing a huge number of files which made sense to me because it needed to download...
Hi Minato,
Thanks for your reply. I decided to reinstall the Dropbox desktop application yesterday. After I did, I waited another couple of hours for a full sync, but once that was done the issue seems to have disappeared. The Dropbox app now reports that it's fully up to date and seems to stay that way (except for normal syncing behaviour when a file is changed).
I propose I wait to see if the problem reoccurs, and if it does I will create a ticket at the support page as per your suggestion.
Kind regards, Wietse
Lusil
Dropbox Staff
Dropbox StaffHi DragonLover, sorry to hear about this experience.
I've sent you a ticket to the email address associated with your Community profile so that we can have a more in-depth investigation of this behavior.
When you have the chance, please check your inbox for my message and we'll take it from there. Cheers!
PS. If anyone else is still having trouble or any questions, please don't hesitate to give me a nudge. :slight_smile:
In addition to the above.
The same behaviour on my Surface Go (fastest version), surface book i7 16gb ram 1tb, old Samsung laptop and 13inch MacBook pro... I actively avoid restating the computer I'm using to avoid DBs frustrating process of starting checking and then synking the world.
The same behaviour on my Surface Go (fastest version), surface book i7 16gb ram 1tb, old Samsung laptop and 13inch MacBook pro... I actively avoid restating the computer I'm using to avoid DBs frustrating process of starting checking and then synking the world.
- Lusil
Hi MrV, thanks for nudging us here and welcome to the Dropbox Community!
As a first step, I'd recommend checking out this article in case one of the ways listed helps tackle this behavior.
Let me know how it goes!
Hi Lusi,
Had a quick look and I have to say that the problem isn't as much the high resource draw (well just time as it doesn't slow down the device that much) from the computer rater the general behavious of Always needing to sync once the computer starts up. The fact that it has to go through this process Every time creates a great delay in synking actuall files I need and also chews up battery.
I will check more in depth re number of files etc as per artice, but overall, even on my 1t 16gb ram SurfaceBook it's taking it's time Every time you restart the computer and DB desktop start up fresh.
To test it for myself again, I left my Surface Go to fully complete sync over night. Then in the morning I restarted the device and observed the following.
6.35 device restart
6.36 device up and running
6.37 db desktop app started
6.42 db complets startup sequence and begins to check for changes
6.47 db check for changes complete - now starting to synk 34.000 files (!!!!)
7.03 db 16.500 files left to sync (I have fast fibre btw)
7.12 db 3000 files left to sync
7.15 db sync complete
Total run time: 40minNow, how is it possible that 34.000 files need synking when I know that nobody is using our filing system at that time (guarateed) and minutes prior, before restarting the device, DB was up to date.
I went through almost the identical timeline this evening when starting up the surface. I don't ever remember experiencing the same issue when I used to have our entire DB folder stored on my drive, just now when I have started using smart sync to save space.
I only run smart sync and no selective sync as all folders are ticked.
Many thanks for any thoughts or comments.
V
