We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox keeps (re)indexing and syncing after activating smart sync
I've recently activated the smart sync functionality for my teams account. When I did, Dropbox started indexing and syncing a huge number of files which made sense to me because it needed to download...
Hi Minato,
Thanks for your reply. I decided to reinstall the Dropbox desktop application yesterday. After I did, I waited another couple of hours for a full sync, but once that was done the issue seems to have disappeared. The Dropbox app now reports that it's fully up to date and seems to stay that way (except for normal syncing behaviour when a file is changed).
I propose I wait to see if the problem reoccurs, and if it does I will create a ticket at the support page as per your suggestion.
Kind regards, Wietse
Hi There,
I'm having the same problem of this guys are facing. After searching around, i can see that this is a problem for many user. Is anything that we can do?
Otherwise i have no choise that stop using the services. Everytime i restart computer, start to Resync again, i have around a 1Tb of files, so, it been days that neves stops Syncing/uplaod/reload this that was UpToDate before.
Any solutions?
Same problem here. No syncing problem on desktops (Windows 10) but on my MacBook Pro mid 2018 Dropbox is syncing, uploading and downloading like crazy (hover over the icon shows these activities) , and keeps doing so for days already, without me having changed anything that would justify this. And ond the dekstops no problem at all, so evidently a bug. Downside is that these unnecessary activities cut my batterylife, making my MacBook empty in a few hours instead of an working day. I hoped to find a solution here, but nothing? Ik stop dropbox on the MacBook but this diminishes my faith in DropBox dramatically.
- Lusil
Dropbox Staff
Hi DragonLover, sorry to hear about this experience.
I've sent you a ticket to the email address associated with your Community profile so that we can have a more in-depth investigation of this behavior.
When you have the chance, please check your inbox for my message and we'll take it from there. Cheers!
PS. If anyone else is still having trouble or any questions, please don't hesitate to give me a nudge. :slight_smile:
- Same here. All of my laptop's are behaving exactly the same. Each time you restart the laptop there are over 45000 files synking!! Super slow to start, then checking for changes theeeeeeen synking which takes for ever even though on fiber.
Have reinstalled the desktop app with no change in behaviour. It drains battery and hogs resource for 10,15,20min while doing this. Mad. - In addition to the above.
The same behaviour on my Surface Go (fastest version), surface book i7 16gb ram 1tb, old Samsung laptop and 13inch MacBook pro... I actively avoid restating the computer I'm using to avoid DBs frustrating process of starting checking and then synking the world.- Lusil
Hi MrV, thanks for nudging us here and welcome to the Dropbox Community!
As a first step, I'd recommend checking out this article in case one of the ways listed helps tackle this behavior.
Let me know how it goes!
