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Forum Discussion
Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline
I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess th...
I upgraded to the Beta a few days ago & had this exact issue. I have zero idea why I have two different icons which I believe show the same thing but at the same time weren't accurate? Some files that I had the green tick for still had to be downloaded? It was very confusing. I'd even right clicked some files to make them available offline, they appeared to be downloaded, but on double clicking they started downloading again - wild!
I work in a photography/retouching workflow & also found that thumbnails for TIFS would no longer update/re-render an up to date thumbnail when files were edited. There were a bunch more issues that I really tried my best to work with, however after a few days of trying I've given up & opted out of the beta.
3 main killer issues with the beta:
- This article's green circle & cloud arrow inconsistency and inaccuracy
- thumbnail issue mentioned above
- when right clicking sync a folder to become offline, the old stable version shows you each file being downloaded & the progress of the downloads: the beta has none of this.
Every issue I had now has gone since returning to the old file location in the user folder. I sincerely hope I don't get forced back into it anytime soon as it really broke my workflow. I do realise its a beta but so many quality of life problems currently exist, it's super concerning.
- Nancy
Dropbox Staff
Hi THX1965 and georgecwbrown! I hope you’re both doing well.
After the Dropbox update for MacOS, the syncing icons you’re seeing are a bit different indeed. If you haven’t done so already, can you please take a look at this Help Center article and let me know if you have any questions afterwards?
Hi Nancy,
I know 🙂 I had the green ticks as I had made the files 'available offline' however it also had the 'online only' icon as well. Many of my files had both of the status symbols. However on attempting to open the files it decided to download them again.
I don't want to hijack this thread as I've opted out of the beta & resolved my own problem. So I'll hush now 🙂
I might add that both me & TH1965 know what the icons mean, we're not confused there. We just have both of them at the same time which I imagine shouldn't be possible? Something can't be 'available offline' & 'online-only' - one of them is lying. We have both made sure these files are supposed to be available offline, however on opening it re-downloads it... so... to conclude:
- Files we make available offline aren't actually being made available offline, it's giving it a green tick, but they're in fact staying 'online only' in reality until we try & open them.Hi Nancy - thanks for the article. Yes, I have seen it and, of course, I am well familiar with the new icons.
However, a file can't be both - online-only (cloud+arrow) and available offline (green checked circle).
In these strange cases where both icons are showing, the green circle shouldn't be there because these files are only available online.
- Hannah
Hey everyone, the engineering team is aware of this and are currently working on it.
Once we have more info, we'll update you as well.
Thanks!
