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Forum Discussion

David Russell's avatar
David Russell
Explorer | Level 3
12 months ago

Can no longer access photos library

Need to remove dropbox setting that moves photo library from mac to dropbox. Running dropbox on mac OS 14.1.1
Desktop
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi David Russell, thanks for bringing this to our attention.

 

Could you clarify what you're referring to?

 

Are you trying to move the photo library out of the Dropbox folder, or something else?

 

This will help me to assist further!

David Russell's avatar
David Russell
Explorer | Level 3
12 months ago

I can not sync my photos from my phone to my computer. Dropbox has control over my syncing. We have tried through Mac to resolve this issue. They refer me to you and there is no real person to walk me through this.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi David, sorry to jump in. Can you clarify what’s happening exactly when trying to sync your photos from your phone to your computer? How does Dropbox intervene? 

     

    Can you send us a screenshot of where your photos are being added exactly to your Dropbox account?

    • David Russell's avatar
      David Russell
      Explorer | Level 3
      12 months ago

      Unfortunately, I can't take a screenshot of it. It doesn't sync. Apple explains that the issue is with Dropbox. I can connect my phone and it does what it usually does without my plugging it in.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey David Russell - sorry to jump in.

         

        I'm afraid the issue you're facing is still not clear. Can you let us know some additional information?

         

        For example, what is your device's exact OS version and the version of the Dropbox app if you're using it?

         

        Do you happen to be using the automatic camera uploads feature perhaps or you were referring to something else? 

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