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stephendidit's avatar
stephendidit
Helpful | Level 6
5 years ago

0.0 kb/sec -- even when network monitor shows 13mb/sec

Since yesterday anything I try to upload/download Dropbox says will take 2+ days. Granted, it's taking a REALLY long time on everything, but while claims it's moving files at 0.0 kl/sec, according to...
Desktop
Download
Sync
  • Lusil's avatar
    Lusil
    5 years ago

    Thanks for confirming that for me, stephendidit. 

    Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

    To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

    1. Log in to the website. 
    2. Click on you account picture/avatar at the top right corner of the page.
    3. Select Settings.
    4. From the General tab, uncheck the box next to Include me in early releases.
    5. Download and install the latest version of the desktop app.

    Let me know if this helps!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey stephendidit, welcome to the Dropbox Community!

Let's see what we can find on this together. 

As a first step, could you have a look and see if you’re running the stable version of the desktop app by hovering over the Dropbox icon on your system tray or menu bar?

Could you also check if there's a proxy, VPN, firewall, security app, or even ISP/router hindering traffic to these following Dropbox domains?

Let me know what you find!

stephendidit's avatar
stephendidit
Helpful | Level 6
5 years ago

Thanks! 

I'm running v90.3.291

I can confirm that none of the above are hindering connections to those domains. 

There's been no change to the connection, settings, or anything recently. Just now, for instance, my network monitor showed that traffic was at 0 up/down for Dropbox. I restarted Dropbox, and traffic resumed at normal rates for less than a minute, and then returned to Dropbox reporting 0kb up/down. While rates are bouncing between 0 and 900 kb/sec according to the network monitor.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for confirming that for me, stephendidit. 

    Since you're running the beta version of the desktop app (xx.3.xx), could you try reinstalling to the stable version (xx.4.xx)?

    To do this, you'll need to remove the option to Include me in early releases from your General tab online. More specifically:

    1. Log in to the website. 
    2. Click on you account picture/avatar at the top right corner of the page.
    3. Select Settings.
    4. From the General tab, uncheck the box next to Include me in early releases.
    5. Download and install the latest version of the desktop app.

    Let me know if this helps!

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