You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

vinzlj's avatar
vinzlj
Explorer | Level 4
8 years ago

OSX doesn't save screenshots to Dropbox anymore

Hey,  I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder.  Here's my con...
Desktop
Mac
Sync
upload
  • Jane's avatar
    Jane
    7 years ago
    Hey DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? 
     
    Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end. 
     
    Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post! 
  • ae1m's avatar
    ae1m
    6 years ago

    OK I found the problem.  Mojave has a new screenshot capability you get with SHIFT-COMMAND-5.  After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

    Bob

     

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff

Hey vinzlj, 

 
Welcome to the Dropbox Community, let’s see what we can do to resolve that!
 
As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox? 
 
Secondly, could you try disabling and re-enabling the “Save screenshot to Dropbox” option once the upgrade is made? The steps are here: 
 
#1. Click on the Dropbox icon in the system tray at the top right of your screen (Mac or Linux).
#2. Click the Gear icon.
#3. Click Preferences.
#4. Click Import.
#5. Check "Save screenshots to your personal Dropbox".
 
If you still experience the same behavior, just let me know in your reply, so that I follow-up on that!
 
Warm regards, 
JaneA
WalterKemble's avatar
WalterKemble
Helpful | Level 6
8 years ago

so glad we can edit our replies!! here to change "snot" to "not!!" LoL 

I don't have this problem ...the thread showed up in my email. I'll check what I'm subscribed to . But just so'd Y'all know...my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync ...I specifically do NOT want dropbox automatically syncing anything. Anyway ...good luck with your screenshots ...I'm not sure what you're tryint to do or if your talking about the same type of screen shots I'm thinking of (screen capture) I use SnapZ Pro ..I bought it with my first Mac in 2007 xoxo :) 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    8 years ago
    WalterKemble wrote:

    my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync

    You're looking in the wrong place. It's not on the Dropbox website. It's in the Dropbox application installed on your computer. Click the Dropbox icon that's in the system tray (Windows) or menu bar (Mac) and the gear will be found in the upper right corner of the window that appears.

    • WalterKemble's avatar
      WalterKemble
      Helpful | Level 6
      8 years ago

      THANK YOU FOR MENTIONING what sytem tray is on a Mac. I wrote a post yesterday about the hours spent trying to find the illusive "gear icon"!! LoL ...got everything working tickey-boo 

      cheers xoxo :) 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!