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Forum Discussion
Not seeing my backups on other devices, after updating the Backup feature
Dear All.
I have been using Dropbox for over a decade. It would always sync my desktop in such a way that I was able to access any file from my desktop on any of my other devices, including p...
This is confirmed as being a feature that has been decommissioned/depreciated. (I spoke with support about it today)
If you have had the backup enabled BEFORE the "BETA" version, then your sync should stay intact. If you have, for any reason, had the "Dropbox Backup BETA" replace your old "Dropbox Backup", then there's nothing you can do.
You cannot revert backwards, you cannot reinstall/reset, nor can you create a new account: as this BETA is the default Backup currently.
This feature was one of the key reasons I even chose to use Dropbox over Onedrive [which also has the feature, but Onedrive doesn't save Metadata: i.e Thumbnails, for certain file-types].
I previously could open the app and see the shared team folder and the 'PC' folder for my desktop backup.
Now we're expected to access the backup via the web, yet you can't do some tasks: like delete a file via the browser version. [I'm not sure if that could be done in the past via the phone app]
Just a dumb choice to remove one of the best features provided by the service. This honestly leads me to feel compelled to look elsewhere.
- Rich
Super User II
schroeder8210 wrote:
If you have, for any reason, had the "Dropbox Backup BETA" replace your old "Dropbox Backup", then there's nothing you can do.
