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Forum Discussion

Roroboo's avatar
Roroboo
Helpful | Level 6
7 months ago

Not seeing my backups on other devices, after updating the Backup feature

Dear All.   I have been using Dropbox for over a decade. It would always sync my desktop in such a way that I was able to access any file from my desktop on any of my other devices, including p...
Desktop
Mac
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @, thanks for bringing this to our attention.

 

Could you clarify what you mean by 'desktop sync'? If you're referring to the Dropbox Backup feature, then it wasn't around 10 year ago, since it was only introduced two years ago.

 

Do you see any backups on this page?

 

Any other info or screenshots would be helpful!

Roroboo's avatar
Roroboo
Helpful | Level 6
7 months ago

I don't see any backups on that page as I intentionally disabled dropbox backup.

 

When I say 'desktop sync' what I mean is my laptop used to have a Apple logo in the dropbox folder. This was called 'Mac' and represented my Macbook's desktop. Any files or changes I made to the desktop of my laptop would automatically be synced to dropbox and I could access my desktop documents from any of my other devices.

 

I loved this feature and it was so simple and useful to me.

 

I accidentally clicked yes to a desktop prompt a few days ago that asked if I wanted to move my desktop to 'backup'. The moment I clicked yes, my desktop folder in dropbox disappeared and I could not access my desktop files on any other device anymore. 

 

I am trying to re-enable that feature such that my macbook's desktop is automatically synced on dropbox and so essentially I can access my Macbook desktop from my other devices.

 

Thank you

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Roroboo, and sorry for jumping in. 

     

    Did you click on a prompt to update Dropbox Backup perhaps, before this happened?

    • Roroboo's avatar
      Roroboo
      Helpful | Level 6
      7 months ago

      I don’t remember exactly but I believe you are correct Nancy . There was an update that it wanted me to perform and then a prompt asked if I wanted to make my desktop as a backup on Dropbox backup? I think i accidentally clicked yes to this prompt.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        I see, thanks for confirming! In this case, it sounds like this is a result of this update (with the updated Dropbox Backup, backups from other devices will only be accessible from the web). 

         

        If you want though, I can pass your feedback and comments on this directly to our team.

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