You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Diego5's avatar
Diego5
Collaborator | Level 8
7 years ago

Not getting notifications when a new file is added

Hello,  I am not receiving push notifications in my desktop when a new file is added to any of my folders or subfolders, and I definitely need this. I don’t know if it is related, but I have Boxi...
Desktop
Notifications
Sync
  • Diego5's avatar
    Diego5
    Collaborator | Level 8
    7 years ago

    Hello, Jay. Yes, I do.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Are the files being added via the Boxifier app, as in, syncing from other folders?
       
      If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then?
       
      If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way, and it might be worth contacting them for more info on this matter.
      • Diego5's avatar
        Diego5
        Collaborator | Level 8
        7 years ago

        No, the files are being added via regular Windows folders. Boxifier is being used only to be able to sync an external HD. There are no popus, no matter if I create a file via dropbox site, via Windows Explorer, or if I transfer and copy files in Explorer.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!