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abzhakim's avatar
abzhakim
Helpful | Level 6
10 months ago

No progress/percentage bar for syncing files on the desktop app

Hello,


I am using the desktop version of Dropbox on a Macbook Pro. I have been syncing files from my external hard drive into the Dropbox app. Nowhere does it show me the progress of how much has been uploaded, and how much time/ percentage is left. It's been 7 days-- and it's literally still going. I can see the cloud and blue icons next to files indicating their status on Dropbox, but I have NO idea how much more time this needs. Am I missing something? I just want to be able to see a percentage bar of how much has been uploaded/ how much is left. Please share your input

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for bringing this to our attention, abzhakim.

     

    Can you please click on the Dropbox icon in your menu bar and send us a screenshot of how the window appears?

     

    Also, what do you see when you hover over the icon (sync status/app version)?

     

    Let me know and we'll go from there.

    • abzhakim's avatar
      abzhakim
      Helpful | Level 6

       

      Hey Hannah, thanks for your response.

       

      Here is what I see when I click the Dropbox icon at the top. The time fluctuates non stop-- it sometimes 24hours or more. (it's been over a week and I havent finished uploading-- but thats something we can discuss after you help me with figuring out if theres a way to see how much has been uploaded and how much is left).

       

      Nothing happens when I hover over the Sync text at the bottom.

       

       

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