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Forum Discussion

beyon's avatar
beyon
Explorer | Level 3
11 months ago

No "Make available offline" option for my files

hi everyone   I used dropbox at work and now got it for me privately.  But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on m...
Desktop
Dropbox Plus
Mac
Sync
  • Nancy's avatar
    Nancy
    11 months ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear about this, beyon.

 

Can you send us a screenshot of the options you do see, when you right click on a file in your Dropbox folder?

 

Also, what's the sync status and version of the Dropbox app on your computer?

 

Hover over your Dropbox icon to see this info.

 

Thanks!

beyon's avatar
beyon
Explorer | Level 3
11 months ago

Hi, thanks for your fast reply!

 

Sure! Here's a screenshot.

It states that it is up to date.

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Thanks for the screenshot, beyon!

     

    Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

     

    Also, what's the location of your Dropbox folder? Is it in your User folder or in ~/Library/CloudStorage?

    • beyon's avatar
      beyon
      Explorer | Level 3
      11 months ago

      yes, syncing works. My files are available online.

      The folder is in my user folder. It was placed there by default.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Thanks for the update!

         

        Can you also send us a screenshot of how the files appear in your Dropbox folder?

         

        What kind of sync icons do they have on them?

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