You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

beyon's avatar
beyon
Explorer | Level 3
12 months ago

No "Make available offline" option for my files

hi everyone   I used dropbox at work and now got it for me privately.  But I do not see the option "make available offline". I already reinstalled the app, but it still diesn't work. I'm on m...
Desktop
Dropbox Plus
Mac
Sync
  • Nancy's avatar
    Nancy
    12 months ago

    Hi from me as well, beyon! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Sorry to hear about this, beyon.

 

Can you send us a screenshot of the options you do see, when you right click on a file in your Dropbox folder?

 

Also, what's the sync status and version of the Dropbox app on your computer?

 

Hover over your Dropbox icon to see this info.

 

Thanks!

  • beyon's avatar
    beyon
    Explorer | Level 3
    12 months ago

    Hi, thanks for your fast reply!

     

    Sure! Here's a screenshot.

    It states that it is up to date.

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the screenshot, beyon!

       

      Does syncing work otherwise? If you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

       

      Also, what's the location of your Dropbox folder? Is it in your User folder or in ~/Library/CloudStorage?

      • beyon's avatar
        beyon
        Explorer | Level 3
        12 months ago

        yes, syncing works. My files are available online.

        The folder is in my user folder. It was placed there by default.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!