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Forum Discussion

jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Never-ending Backup in Dropbox Backup

For a couple of weeks now I have noticed this phenomenon...

When I opened the Dropbox Menu icon on my iMac I noticed that the Mac was backing up yet "Everything is up to date". I have checked in Finder and all the files that should be backed up are backed up (or are they?) because the green tick is there as would be expected.

Has anyone else got this problem and any ideas as to how I can fix this?

 

Desktop
Dropbox Backup
Sync
  • jhedleyj's avatar
    jhedleyj
    3 years ago

    Hi Megan

    Good news!

    I deleted version 159.3.5865 and downloaded/installed version 158.4.4564 and all is now well. 

    Many thanks for the help from you and your team.

    John

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    jhedleyj wrote:

    I have checked in Finder and all the files that should be backed up are backed up (or are they?) because the green tick is there as would be expected.

    That's referring to files that are syncing. I don't think that includes any backups you may be running. Do you set up any backups? Check your Backups page?

    • jhedleyj's avatar
      jhedleyj
      Helpful | Level 7
      3 years ago

      I don't think there is a problem with syncing. Files I used this afternoon are already up in the cloud (very fast too!)

      I have the usual folders being backed up (see Screenshot). Everything seems to be there what should be there eg files I created this afternoon.

      I also have an external SSD being backed up which is working very smoothly with no problems. The Mac is still showing "Backing up" despite the files having been uploaded.

      I have checked my syncing Bandwidths and both upload and download are set to Unlimited. 

       

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi jhedleyj, how are you today? 

     

    Interesting behavior you got going on there. 

     

    Can I ask the version of the desktop app that you have installed on your device? You can see this by hovering your mouse over your little Dropbox icon, that's on your menu bar next to your WiFi icon.

     

    Let me know more, and we'll take it from there! 

    • jhedleyj's avatar
      jhedleyj
      Helpful | Level 7
      3 years ago

      Hi Megan

      The icon says “Dropbox 159.3.5865 Up to date”.

      In the meantime nothing has changed. The dropdown panel still says it is still backing up but at the same time it is up to date!

       

      Regards

      John

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi jhedleyj, do you have any files that are currently in use, which might prevent them from being uploaded to the site?

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