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djsigaty's avatar
djsigaty
New member | Level 2
10 months ago

Need help unbanning public links

Howdy! My wife uploaded a ginormous file to our shared folder not realizing that it would be way over the limit and I received an email saying that my public links have been disabled temporarily. The...
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  • djsigaty's avatar
    djsigaty
    10 months ago

    No worries. The error message is still there when I click the unban link but just testing with a second browser, it looks like my links are working.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey djsigaty - sorry to hear you're having issues with this. 
 

Can you clarify when you received the email and if this is your first ban?  

 

Let us know more and we'll take it from there. 

  • djsigaty's avatar
    djsigaty
    New member | Level 2
    10 months ago

    3/5 at 8:01 a.m. As far as I know, this is my first ban. Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Sorry for the late response djsigaty - are you still getting the same error? 

      • djsigaty's avatar
        djsigaty
        New member | Level 2
        10 months ago

        No worries. The error message is still there when I click the unban link but just testing with a second browser, it looks like my links are working.

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