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Dan Laferriere's avatar
Dan Laferriere
Helpful | Level 6
4 months ago

My recipient gets a "that didn't work..." error message when they use a link to a folder.

My recipient is getting "that didn't work..." error message when they use a link to a folder. I have a password set on the folder. They are asked to use the password, when they use it the "That did...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Dan Laferriere wrote:

My recipient is getting "that didn't work..." error message when they use a link to a folder.

What does the link look like? Post it here but scramble a few characters to make it an invalid link, or change any words that may be private.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    Dan Laferriere wrote:

    I changed a few letters

    That appears to be a properly formatted link. What happens if you try it yourself in a different browser where you're NOT signed in to Dropbox? Use an Incognito or Private browsing session to test it.

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