We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
My mother died and now all her Dropbox link don't work
My mother passed away a few years ago and every link she ever sent via Dropbox no longer works... She had a premium account but no one has access to it. How can I get back years worth of memories?
...
Derval75 wrote:
My mother passed away a few years ago and every link she ever sent via Dropbox no longer works... She had a premium account but no one has access to it.
You said she had a premium account. Was someone still making the payments? If so, there's a chance the account still exists in which case you may be able to access the account. If the subscription was no longer active, then the account was likely deleted, which would render the links invalid as well. If an unpaid account goes idle for more than a year, it gets deleted due to inactivity. Once that happens, it's not possible to recover the account or the files that it contained.
Rich
Super User II
Super User II
Derval75 wrote:
My mother passed away a few years ago and every link she ever sent via Dropbox no longer works... She had a premium account but no one has access to it.
You said she had a premium account. Was someone still making the payments? If so, there's a chance the account still exists in which case you may be able to access the account. If the subscription was no longer active, then the account was likely deleted, which would render the links invalid as well. If an unpaid account goes idle for more than a year, it gets deleted due to inactivity. Once that happens, it's not possible to recover the account or the files that it contained.
No one kept paying as no one had access/thought o inquire 💔 thank you for your response, very helpful.
