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Forum Discussion

mimymu's avatar
mimymu
New member | Level 2
7 years ago

My Dropbox icon has a red notification on it. What should I do?

I still have a red check mark on icon for a few days now. It can't still be syncing!
Desktop
FAQ
Sync
  • Jane's avatar
    Jane
    7 years ago
    Hey mimymu, I’d happily send you some tips to help you clarify the possible causes of this message! 
     
    As an initial point of reference, you may have a look at this resource, though, depending on your plan & available storage, you may have received this notification because your account is above your storage quota. (To see if this is causing the sync issue, click the Dropbox icon in your system tray or menu bar, click the :gear: icon, click Preferences, then click Account.)
     
    If that was the case, you may have to remove files from your Dropbox account, upgrade to Dropbox Plus or Professional or send referrals, in order to bump up your space. 
     
    Alternatively, in case you were a team member previously, you may have to consult with your team admin in case your plan was downgraded. If you're on a Dropbox Business team, ask your admin to check the team's account status in the Admin Console. 
     
    I hope that my post sheds some light on the behavior, though I’m always here in case you have any additiona questions. Until then, I’m wishing you a wonderful rest of your day! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey mimymu, I’d happily send you some tips to help you clarify the possible causes of this message! 
 
As an initial point of reference, you may have a look at this resource, though, depending on your plan & available storage, you may have received this notification because your account is above your storage quota. (To see if this is causing the sync issue, click the Dropbox icon in your system tray or menu bar, click the :gear: icon, click Preferences, then click Account.)
 
If that was the case, you may have to remove files from your Dropbox account, upgrade to Dropbox Plus or Professional or send referrals, in order to bump up your space. 
 
Alternatively, in case you were a team member previously, you may have to consult with your team admin in case your plan was downgraded. If you're on a Dropbox Business team, ask your admin to check the team's account status in the Admin Console. 
 
I hope that my post sheds some light on the behavior, though I’m always here in case you have any additiona questions. Until then, I’m wishing you a wonderful rest of your day! 
  • JackBristow's avatar
    JackBristow
    New member | Level 2
    6 years ago

    Hi, I have the same issue however I have space on my hardrive and within my dropbox plan. I am part of a shared team Dropbox and they have access to all folders.  My account hasn't been downgroaded. I have tried unlinking the dropbox account, uninstalling dropbox, restarting etc.

    I think the problem started when updating the operating system to Mojave. 

    Any suggestions? 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey JackBristow, thanks for checking out the pointers posted on our resources! 
       
      Following-up from your findings, I’d like to see if you’re getting any diagnostic messages along the way that could lead us towards the best next steps.
       
      If it’s not too much trouble for you, could you include a screenshot (redacting personal info) for me detailing me your sync status if possible? Also, can you clarify if you're seeing this intermittently or constantly after the update to Mojave?
       
      Once I have a look at this, I’ll try to focus on that a bit closer. Thanks in advance!

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