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Forum Discussion

igiuscal's avatar
igiuscal
Helpful | Level 6
2 years ago

My Dropbox desktop app doesn't sync

I installed Dropbox on Windows 11. It hasn't synchronized files from the PC to the server for a month. Also, if I upload directly to folders on Dropbox.com, the files don't automatically download t...
Desktop
Sync
Windows
  • igiuscal's avatar
    igiuscal
    2 years ago

    I finally solved.
    In a folder shared with me, I had files locally that no longer existed on Dropbox.
    Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

    I then deleted the folder and now everything works.

igiuscal's avatar
igiuscal
Helpful | Level 6

It has been the first thing I've done but nothing has changed.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi igiuscal, sorry to jump in here! 

 

If you hover over your little Dropbox icon on your task bar, next to your WiFi, can you let me know the version of the app that you see there? 

 

Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

  • igiuscal's avatar
    igiuscal
    Helpful | Level 6
    2 years ago

    I finally solved.
    In a folder shared with me, I had files locally that no longer existed on Dropbox.
    Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

    I then deleted the folder and now everything works.

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