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Forum Discussion
My client is asked to log-in to access my shared file
Hi There, I'm trying to get files to a client urgently for a press deadline. I shared a link to files—the usual way—and my client clicked the link from his email but he was asked to log-in. He said...
johniwhite wrote:
I suspect (hope) that this is just a temporary glitch on Dropbox though.
It's not a glitch. It's the way you're sharing the file.
If you use option 1, you're inviting someone to a file and a Dropbox account is required. It's an invitation to a specific individual, and to verify that they are who they're supposed to be, they have to sign in to an account using the same email that you used to send the invitation.
Option 2 creates a Share Link that anyone can use to access the file and a Dropbox account IS NOT required. Anyone that has the link can access the file. The ymay be prompted to create an account, but it's not necessary to access the file.
I informed a friend of a shared link to give him a large file, but when he clicked on the link, he was now asked to log in, which was not necessary before. Have the specifications changed?
Hannah
Dropbox Staff
Dropbox StaffHey m-nakanishi, thanks for joining our Community!
Can you double-check the link settings, to make sure you've sent them a "can view" and not a "can edit" link instead?
