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Forum Discussion

GPet73's avatar
GPet73
Helpful | Level 6
3 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
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desktop
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey GPet73, thanks for reaching out to our Community.

 

If you go to your local Dropbox folder in your Finder, are you able to locate your desktop files there?

 

And in their original locations, do you see shortcuts for the folders, or just nothing at all?

 

Also, what is the sync status of the Dropbox app? You can hover over the Dropbox icon in your menu bar with your mouse to find out.

 

Let me know what you find.

Abuhitham's avatar
Abuhitham
Helpful | Level 6
3 years ago

Same Problem and other folders disappeared ( Desktop - Documents - Video ) In cloud only

any help appreciated

 

Update -- Add Picture can't remove Desktop From Syncing in Dropbox

  • Abuhitham's avatar
    Abuhitham
    Helpful | Level 6
    3 years ago

    I downloaded my files from Dropbox Backup and after all that hard work it disappeared and i can't disable sync and also auto backup pc

     

    I WANT MY LAST STATUS BACK

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi GPet73, could you attach a screenshot describing what you're experiencing with the location of the computer backup folders?

       

      Abuhitham, have you changed the computer backup in any way via the desktop app or the site itself?

      • GPet73's avatar
        GPet73
        Helpful | Level 6
        3 years ago

        Hey Jay 

         

        Thanks for responding. I have attached three screenshots for you. One is the desktop (photo 1) - there should be a folder there under my hard drive (as well as a documents folder in my files, but didn't add a screenshot of that). I can tick off the box to have them added back to my macbook (photo 2) but within a few minutes of doing so they disappear again into the cloud. Photo 3 is the sync issues I see in the app - the problem is, every time I add something to the desktop or documents folder it is within a minute or two sent back to the cloud.

         

        Hope that helps and thanks in advance for the assistance.

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