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Forum Discussion

RobM4's avatar
RobM4
New member | Level 2
6 years ago

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi!

For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in that drop down mwnu. Drop Box app is running, and the app logo is present at the top of my desktop. I have unlinked and re-linked my computer. Running OS X El Capitan, Macbook Air.

Please help

Thanks

Rob

 

  • Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
    • RobM4's avatar
      RobM4
      New member | Level 2

      Yowza!!! That worked! Thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        Hooray! 🧙‍♂️ Happy to have helped, RobM4.
         
        If you have any other questions in the future, you know where to find us. Have a great day ahead!
    • goddos's avatar
      goddos
      Explorer | Level 4

      Hi Lusil, 

      I have the same issue, ive jsut update a to a new macbook pro running on mojava, used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dorpbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked. finder extensions is ticked. 

      can you help? i miss this feature so much! 

      Cheers

      Kane 

      • goddos's avatar
        goddos
        Explorer | Level 4

        this has been solved, i deleted & re-installed dropbox however it didnt delete all folders. I've since manually deleted all folders & re-installed which has resolved the issue. 

  • Kenatic's avatar
    Kenatic
    New member | Level 2

    I had to simply uncheck it, then recheck it.  That solved it after I updated to High Sierra.

    • fu17's avatar
      fu17
      New member | Level 2

      Thank you! Unchecking and then rechecking worked for me! I really didn't want to do the uninstall and reinstall riggamaroll! 

  • goddos's avatar
    goddos
    Explorer | Level 4

    Hi, 

    I'm not able to create a dropbox link in finder via right click. I've just updates a to a new macbook pro running on mojava, I used to be able to right click on the finder folder to create or share a drop box link now i cant. i've made sure the software (mac & dropbox) are up to date. ive reset my computer, i've got enable finder intergartion ticked & finder extensions is ticked. 

    Would be greatful for some help as i miss this feature so much! 

    Cheers

    Kane 

  • Sailor dave's avatar
    Sailor dave
    New member | Level 2

    I have had the same issue on and off for a long time on Mac. Sometimes the copy link option is available sometimes it isn't. I've scratched my head for a pattern to no avail. Nothing I do seems to fix it including re-starting, re-installing, etc. - but wait a few weeks and the link suddenly appears again.

    The only thing that makes sense to me is that something is changing under the hood at DropBox. As I dimly recall, it started at around the time the "Pay-for" version came out and/or the "public folder" was retired. My first thought was that DB had deciced to make this very convenient feature only available in Pro - but it re-appeared a few weeks later.

    • Kunob's avatar
      Kunob
      New member | Level 2

      I had the same problem (running Big sur) did everything that was mentions above (in other reply's) but in the end I downloaded the latest dropbox version and reinstalled the app. Afterwards everything works like it used to!

      thanks for all the tips!

      • mmhull's avatar
        mmhull
        New member | Level 2

        I have a MacbookPro 13" 2018 w/touch bar. I installed the new MacOS Big Sur earlier this week -- and now the Copy Link is missing in the Dropbox icon dropdown menu. I have tried what has been noted in this forum. I have contacted Dropbox customer support via Chat. Nothing works. 

         

        So frustated I'm ready to hurl laptop across the room after trying to fix this for more than 3 hours. 

         

        I don't see this is a Big Sur issue. The issue is with the Dropbox dropdown menu from the Dropbox icon in the nav bar. There is simply no way to select "copy link" while looking for the appropriate file to attach. Dropbox took something was not broken and complete screwed it up. 

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