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Forum Discussion

evo17's avatar
evo17
New member | Level 2
2 years ago

Message "syncing 2 file"

Some days ago my Dropbox stopped to sync files, so I did an advanced reinstall on my Mac (OS Ventura 13.4).

After this my files are syncing as well but Dropbox shows me the sync icon and a message "syncing 2 file" and it doesn't stop the uploading.
I tried this but it doesn't work.

Any suggestion?

Thanks in advance.

Desktop
Mac
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hey evo17, thanks for your speedy response! 

     

    If you hover your mouse over the Dropbox icon, instead of clicking on it, do you get the same syncing message? 

     

    Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there evo17, I hope you're doing well! 

     

    Could you let me know how long has the desktop app been stuck at syncing these files? 

     

    If you could also hover your mouse, over the little Dropbox icon, on your menu bar next to the WiFi, and let me know the version of the app that you're using, that'd be amazing. 

     

    If you could also send us a screenshot of the app's exact status, I'd appreciate it.

     

    Keep me posted, and we'll take it from there! 

    • evo17's avatar
      evo17
      New member | Level 2
      2 years ago

      Hi @Megan , thanks for your reply.

      My app version is 176.4.5108.

      The desktop app is showing the message, but there aren't files to sync as you can see:


      Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey evo17, thanks for your speedy response! 

         

        If you hover your mouse over the Dropbox icon, instead of clicking on it, do you get the same syncing message? 

         

        Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? 

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