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Forum Discussion

palominov55's avatar
palominov55
Helpful | Level 5
2 years ago

Massive syncing issues with latest version of dropbox on an M2 MacBook Pro

I spent over an hour with Dropbox the other night trying to resolve syncing issues. I recently switched from a 5 year old intel based iMac to an m2 MacBook Pro.  Originally, I migrated everything f...
Desktop
Mac
Sync
palominov55's avatar
palominov55
Helpful | Level 5

I am adding here that previously, Dropbox would put a folder in for whatever computer had files in your dropbox.  "Name's iMac" is what it would say and it would have an apple icon next to it.  You could click that and open your documents, desktop and downloads folders easily from there.  Now I can't do that and I am honestly frustrated by this the most.  It's just not easy to access my files anymore by shoving them into the "backup" section

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi palominov55 & Freerk12, thanks for sharing your thoughts with us here! 

 

Now let's get to business: palominov55, do you happen to have a ticket number reference, from your communication with our Support team? 

 

Also, Freerk12 you mentioned that some of your files aren't syncing at all. Does this happen with Logic files only, or all sorts of content? Also, could you clarify the exact syncing status of the app while we speak? 

 

If you have any screenshots of what you see under your "Recent files" that'd be awesome too. 

 

Keep me posted, and we'll take it from there! 

  • Freerk12's avatar
    Freerk12
    Explorer | Level 4
    2 years ago
    Hi Megan,
    So, syncing issue is happening after I make a bounce of a music project (mixdown to stereo) as a mp3 file. This mp3 file is not synced.

    About recent files.
    When I open Logic, it asks what I want to do: start a new project or open a recent file. Since the update, it does not show the correct file anymore. Also, the list of recent files is not updated anymore. Quite annoying.
    But for me, the syncing issue is the most critical. It is a potential disaster because I’m collaborating with another producer. If Logic files are not updated (which I’m fearful of), it might be that the other person works in older files. And his work is done for nothing. Please solve it asap.
  • Freerk12's avatar
    Freerk12
    Explorer | Level 4
    2 years ago
    Does anyone @ Dropbox know when this will be resolved?????? I’m so annoyed by this horrific syncing behaviour of DB….
    • palominov55's avatar
      palominov55
      Helpful | Level 5
      2 years ago

      They don't.  They also absolutely 100% refuse to refund my money for the unused time since I downgraded to the free plan.  I had to spend HOURS transferring all of my files to a different cloud service because dropbox now requires that you BACK UP YOUR ENTIRE COMPUTER in order to have access to a few files - absolutely useless and a waste of space in the cloud.

      I would suggest, if you are in the US, filing a complaint with the Better Business Bureau.

      What a scam.

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