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Forum Discussion
Lost files after trying to upload them to my Dropbox account
Hello! I usually keep all my stuff on my Dropbox (professional account). I only used to have a folder with some stuff on my hard drive of my old laptop. I bought a new one last month and, to move thi...
Hannah
Dropbox Staff
Dropbox StaffHey magaelfa, sorry to hear about this.
To add these files to your Dropbox, did you basically drag and drop them to your Dropbox folder?
Has syncing finished on the Dropbox application?
You can see that, by hovering over the Dropbox icon in your system tray/menu bar.
Let me know what you find and we'll go from there.
Hi Hannah, thanks for your answer. Yes, I dragger and dropped my folders to my Dropbox. Syncing looked complete to me, but now I am doubting it. How can I know that? It was a few weeks ago. Thanks!
Hi Hannah,
it's green and done now, and I thought it was when I switched off my old laptop, but cannot be sure now...
- Nancy
Hey magaelfa, sorry for jumping in.
It sounds like the Dropbox app isn’t syncing anything at the moment, indeed.
By your last post, do you mean that you switched off your old laptop before the folder could 100% upload to Dropbox?
Did you check your Events page and Deleted files page? Do you see something more there perhaps?
