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Forum Discussion
A large scanned PDF did not upload and is missing, can I find it in the iOS mobile app?
Hi,
tldr; scanned document didn‘t finish the upload without showing errors or any trace of the file; how to recover the data?
Last days I had to scan a lot of documents and though there was a weak connection everything went fine initially. A couple of the uploads were stuck, some waiting, some with errors. All of them finished when I took a break in a wifi hotspot and all those files are safe on the server.
The last document had many pages (>50), so I didn‘t wonder when the sandbox showed for a longer time. As everything went fine before, I changed the app and worked on something else. When I switched back to Dropbox App minutes later, there was no sign of any upload running, nothing in the queue, no errors. And no trace of my big file anywhere. In the meantime I also checked the events, but no surprise, the server didn‘t catch this one.
Question: Is there any chance to recover the pages of the scan and redo the upload? I have spent a long time to adjust dozens of corners and the original documents are not so easy to access again. The file must have been generated somewhere locally on my device, so can I retrieve that with some ios tools? I didn‘t close the app nor did I restart the device, so I have still some hope.
I use browsers and the apps on iPad and iPhone. The scan was taken with the DropBox App 404.2.2 on iPhone 13 running IOS 18.1.1 with plenty of memory space left on iPhone and Dropbox server.
Hi _reinhard_, thanks for messaging the Community.
If there is no history of the file on the events page, or within the Dropbox mobile app, then it wouldn't be possible to recover the previously scanned document.
Currently, there aren't any tools to recover or locate information generated by the Dropbox mobile app.
If you have any further queries, feel free to message back.
- Jay
Dropbox Staff
Hi _reinhard_, thanks for messaging the Community.
If there is no history of the file on the events page, or within the Dropbox mobile app, then it wouldn't be possible to recover the previously scanned document.
Currently, there aren't any tools to recover or locate information generated by the Dropbox mobile app.
If you have any further queries, feel free to message back.
🥲
Thanks for the quick answer though.
How did this happen and how can I prevent this happening again?- Jay
As the file had many pages, it would take time to digitize the scan and to compile it into a single document. It's possible that switching apps might've affected this process and potentially corrupted the file.
In future, please keep the app open to ensure the scanning process and document creation is completed successfully.
