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Forum Discussion
Just installed the Mac upgrade from 2022 and now ALL my files are uploading.
I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?
Thank you!
- Megan
Dropbox Staff
Hi Mirasol, let's see what we can find about this!
Am I correct to understand that you recently updated your device's OS?
You mentioned that your app is syncing. Would you mind clarifying the app's current syncing status?
Do you notice any progress in this status?
Let me know more, and we'll take it from there!
Hi @Megan, thank you for replying.
No, I didn't update my OS recently. What I did was click on a message from Dropbox that I'd received months earlier saying that an updated version for Mac was ready. I had ignored it for months, but decided to do it last week. That's when the mess happened.
The current status is "indexing." It has said that since I updated last Thursday or Friday (can't remember which day). Now when I look at my Dropbox files in the Finder, I see a cloud next to each file, which never was the case before. They were all resident on my computer. Some of the cloud icons have an exclamation point inside. I guess that means there are conflicting versions? I no longer have access to the files I had worked on last week -- they say that the latest version is from May.Thank you for your help!
- Hannah
Hey Mirasol, thanks for the additional info and sorry to hear that.
What is your exact OS version? If you haven't already, we recommend updating your Mac to macOS 13.3 to help with this issue.
The cloud icon with the exclamation point inside it means that your file or folder can’t update or sync.
If you take a look at your account on dropbox.com, do you see the current versions of your files or the old ones, like on your computer?
My Word files don't exist anymore on my computer and all my files in Dropbox say they are uploading. Yesterday I did many edits on a file. Today, the latest version I see is from a month ago. I am feeling desperate and can't wait the whole weekend to speak to someone. Can anyone help, please?
