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Forum Discussion
I've installed the Dropbox for Windows update and now I can't make my files offline anymore.
I just got "upgraded" to the newest version of the Dropbox client for Windows, v213.3.4480.
After it did the upgrade, it told me that there was some "new update" for Windows, so (perhaps stupidly) I went ahead and agreed to it.
Now, all Dropbox files no longer have a status overlay on the icon, but there is a new column in Windows File Explorer that indicates file status. In essence, it appears they've separated the overlay and assigned them their very own column.
The new application gave me a quick "tour" of the new "overlay" icons that have been separated out, which appear to be much the same as the ones that were originally overlaid, just larger and in a separate column.
My problem, now, is that everything is coming up "Available," but not "Available Offline" as I originally had them set prior to the upgrade. I never asked Dropbox to change this attribute in any form or fashion, and I didn't give it permission to.
I have plenty of space on my HDD, so I can assure you it's not an issue of lacking space. There was otherwise no need to change this attribute.
Your help article says that if I want to change the file's availability to "Available Offline" (solid green circle/white check), then I need to go to the file(s) and right-click on them for a context menu and select "Make available offline."
The problem is that this item does not exist in the context menu for files in my Dropbox.
So, folks, how do I undo Dropbox' wanton disregard for my preference and get it back the way I want it?
An answer to this, I feel, is categorically warranted.
I await.
(I'd upload screenshots, but this forum won't allow uploads, it seems.)
- Nancy
Dropbox Staff
Thanks for posting on our forum about this, Jayson L.!
From your description, I believe you’ve installed the Dropbox for Windows update, that’s also further explained here.
Seeing a new column with the sync icons is an expected change indeed following the update.
As for your files not syncing locally anymore, I’d like to know a few more details before troubleshooting further. First off, what’s the current syncing status of your Dropbox app?
I’d also like a screenshot of the options you see when right-clicking on your Dropbox files. You can attach it here by clicking on the following camera icon that should be visible in your reply box:
Feel free to give me a nudge when you have more info.
I don't remember what my sync status was at the moment. In order to protect the contents of my Dropbox, I uninstalled and backed everything up to my NAS. I don't take chances.
I've since re-installed Dropbox 212.4.5767 as downloaded from the Dropbox website (that was the version served to me when I went to download the offline installation executable), and it is currently re-establishing its place on my hard drive. I deleted the entire Dropbox folder after backing it up because, at first, the newly-reinstalled Dropbox app was telling me there wasn't enough space to sync (that's because all the stuff was still there and it wasn't recognizing that I just wanted to re-establish the link).
So, I deleted the Dropbox folder entirely, did a disk cleanup and defrag, and then, I reinstalled Dropbox 212.4.5767 on my computer, and this time, it said that my Dropbox is big, but there won't be a problem with everything "living" on my computer this time around.
It's currently syncing.
Anyhow, again, I'd attach screenshots, but that Camera icon you're showing me in the toolbar? It doesn't exist on my side. There's nothing between the "hyperlink" and "emoji" items in my editing toolbar. The forum is also not allowing "attachments," although the icon for that does show in my edit toolbar.
Maybe I'll try to reply again in another browser to see if something is goofed up here.
Replying again from a completely different computer.
The camera icon isn't there, the "Attachment" link is not working, nor can I drag/drop the screen captures onto the screen here, as it says that the files "aren't allowed" (they're PNGs, that's all).
Weird.
I guess stuff all over Dropbox isn't working right.
- Hannah
Hey Jayson L., instead of attaching your screenshots, if you'd like, you can also upload them to your Dropbox account and send us a shared link.
Thanks in advance.
I'll give that a whirl tomorrow. All I can say is don't expect to be wowed by anything. It's all exactly as I've verbally described.
Any particular reason why the image/attachment functions aren't working as expected? Two different computers with same experience would lend itself to the explanation being a "your-side" thing as opposed to a "my-side" thing.
